Return & Refund Policy

We want you to choose the right hardware for your project. Please review product specifications carefully before placing your order. If you have questions before purchasing, contact us at support@riayer.com.

Return Window

We accept returns for eligible items within 30 days of delivery.

To be eligible for a return, the item must be unused, uninstalled, unmodified, undamaged, and returned in its original packaging.

Items That Cannot Be Returned

The following items cannot be returned:

• Installed products
• Used products
• Cut cable or modified parts
• Damaged products caused by installation or misuse
• Custom orders
• Special-order items
• Clearance or final-sale items
• Bulk project orders, unless approved in advance

Because cable railing hardware is used for installation projects, we cannot accept returns for items that have been installed, cut, tightened, scratched, modified, or otherwise used on a project.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include your order number, clear photos of the product, photos of the package, and a description of the issue. We will review the case and provide a solution, which may include replacement parts, a replacement item, or another appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error or a confirmed product defect.

Original shipping charges are non-refundable unless the return is caused by our error or a confirmed product defect.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund is approved.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank, credit card provider, or payment provider to process the refund.

Exchanges

If you ordered the wrong size, type, or quantity, please contact us before returning the item. We can help you determine whether an exchange or a new order is the better option for your project.

Contact

To start a return or ask a question about your order, please contact us at support@riayer.com.