Shipping Policy

RiaYer ships all orders from our U.S. warehouse to customers in the United States.

Order Processing

Most orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Large, bulk, or project-based orders may require additional processing time. If your order requires special handling, we will contact you by email before shipment.

U.S. Warehouse Shipping

All RiaYer orders are shipped from our U.S. warehouse. Delivery time may vary depending on the product, order quantity, shipping destination, carrier service, and stock availability.

Tracking information will be provided by email once your order has shipped.

Bulk Orders and Project Orders

For contractor, builder, dealer, or large project orders, please contact us before placing an order so we can confirm product availability, shipping method, and estimated delivery time.

You can contact us at support@riayer.com.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. RiaYer is not responsible for shipping delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information.

Shipping Damage or Missing Items

If your package arrives damaged, or if any items are missing from your order, please contact us within 7 days of delivery.

Please include your order number, photos of the package, photos of the damaged item if applicable, and a clear description of the issue. This helps us review the case and provide a solution as quickly as possible.

Delivery Delays

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, incorrect addresses, or other circumstances outside our control.

Contact

If you have any shipping questions, please contact us at support@riayer.com.